F.A.Q.

 



 ➳ SHIPPING 

☽♢✧ Where do you ship your Moonstone jewelry to?
We ship our Moonstone jewelry from Florida (USA) worldwide with DHL Express.

 

☽♢✧ I ordered a few days ago - how do I track my order?
We will provide a tracking number via email within 24 hours after you place your order. You can track your shipment at www.dhl.com. You can also send us a message & we'll track it for you.

 

☽♢✧  How much is shipping?
We ship worldwide within 2-4 business days with DHL Express. Shipping is 5.90 USD.

 

☽♢✧ How long will it take for my Moonstone jewelry to arrive?
We dispatch items within 24 hours after you place your order. Shipping time is another 1-3 business days. So in total you should have your jewelry with you within 2-4 business days.  Deliveries outside of the US can take up to 4-10 working days (excluding weekends & bank holidays). Expedited options available - contact us if you wish to receive your order overnight.

 

 

 

 ➳ RETURNS 

☽♢✧ How do I return my Moonstone jewelry?
If you´re not 100% happy with your product you can return it within 14 days after receiving your product. No questions asked. Just send us an email - we´ll walk you through the return procedure.


☽♢✧ When do I receive my refund?
As soon as the item is back with us.
 

 ➳ PRICES / PAYMENTS 

☽♢✧ How can I pay?
Our prices are in USD. You can pay with all major credit cards (i.e. VISA, MasterCard etc.) or Paypal.

 

 ➳ MATERIALS 

☽♢✧ What kind of materials do you use for your jewelry?
We use only handpicked Rainbow Moonstone gemstones and 925 Sterling Silver.


Can't find your question here? Get in touch with us at: Info@MoonstoneMagic.com