Favorite Asked Questions

 


 ➳ SHIPPING 

☽♢✧ Where do you ship your Moonstone jewelry to?
We ship our Moonstone jewelry from Florida (USA) worldwide with DHL Express.

☽♢✧ I ordered a few days ago - how do I track my order?
We will provide a tracking number via email within 24 hours after you place your order. You can track your shipment at www.dhl.com. You can also send us a message & we'll track it for you.
 
☽♢✧  How much is shipping?
We ship within the US in 2-4 business days with DHL Express (5.90 US$). We ship to all other countries worldwide within 4-10 business days (6.90US$).

☽♢✧ How long will it take for my Moonstone jewelry to arrive?
We dispatch items within 24 hours after you place your order. Shipping time is another 1-3 business days. So in total you should have your jewelry with you within 2-4 business days. Deliveries outside of the US can take up to 4-10 working days (excluding weekends & bank holidays). Expedited options available - contact us if you wish to receive your order overnight.

 

 ➳ PRICES / PAYMENTS 

☽♢✧ How can I pay?
Our prices are in US$. You can pay with all major credit cards (i.e. VISA, MasterCard etc.) or Paypal.

  

 ➳ MATERIALS 

☽♢✧ What kind of materials do you use for your jewelry?
We use only genuine Rainbow Moonstone gemstones and 925 Sterling Silver.

 

 ➳ RETURNS 

☽♢✧ How do I return my Moonstone jewelry?

If you´re not 100% happy with your product you can return it within 14 days after receiving your product. No questions asked. Just send us an email - we´ll walk you through the return procedure. (Make sure to email us so we can give specific guidelines) 

☽♢✧ When do I receive my refund?
As soon as the item is back with us. 

 ➳ OTHER QUESTIONS 

☽♢✧ Can't find your question here?
We´re here to help a Moon Child out. Send us an email at Info@MoonstoneMagic.com and we'll get back to you shortly. Don't forget, if you are contacting us about an order, we need your email address or order number to sort you out as quickly as possible.

Sizing

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Hi M O O N Child,

We understand most people don´t know their ring size. So we hope the below information will help.

⇢ All our Moonstone rings come in US American sizes - we don´t offer half sizes ⇠

If you´re aware about your size you can check the table below to convert it into our US sizes.
Also if you already own a ring that properly fits the intended finger you could also use it to measure it in order to find out your ring size from the table below.

If you are between sizes, order up.

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If you think now 
"Nice to know  - but I still have no idea what my ring size is..."
we´re here to help:

1. Get a non-stretchy string (or paper) about 6" long & 1/4" wide.
2. Wrap it around the spot of your finger where you intend to wear the ring. It has to fit snug, but not too tight.
3. Mark the point on the string (or paper) where it overlaps forming a circle.
4. Measure the length of the string (or paper) and check for the corresponding ring size in the chart.

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A few tips from our side:

Make sure your finger is at a normal body temperature as fingers can shrink or expand when it´s cold or hot. If your knuckle is larger than your finger’s base, take two separate measurements & choose a size in between. You want a ring to fit over your knuckle, but not be too loose or it will shift around.

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If you still don´t have a clue, check out our ring size suggestions below...